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Submit Incident Report

 

STOP before submitting an incident

Before submitting an incident report, please:

Note: Responses to your Incident Report will be sent via DoNotReply@lucid-enterprises.com.  Please add this email address to your 'safe senders' list to ensure that you do not miss any important messages!

Please provide information relating to your problem or request for enhancement using the form, below:


Please provide the following information.  The bold fields marked '*' are required fields.  Press the help button button for help on filling out the field:

Customer ID:  
First Name: *  
Last Name: *  
Serial Number: *   Help on getting Serial Number Information
Program Name: *  
        Program Version: *   Help on getting Version Information
         Request Priority: *   Help on selecting a problem or enhancement priority
         Type of Request: *   Help on selecting a Request Type
Operating System Used: *  
                                        
Error Message Produced:   
  Help on getting Error Message Information
Problem/Request Description: *  
Describe what you were  doing when the problem  occurred: *  
Additional Comments that might help in diagnosing the problem:     
Phone Number:     
E-mail Address: *  

The more information that you provide, the easier it will be to resolve your problem!  Please check over what you have entered before submitting the incident report.  Thank you!

 


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