Lucid Help Desk

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Lucid Help Desk

Lucid Help Desk

Track Service Requests: Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests).
Service History: Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete.
Integrated Employee Database: An integrated employee database allows you to maintain employee department, computer, and phone number information.
Automatic Notification: Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available.
Reports: A variety of reports targeted for both support personnel and their managers are available for viewing and printing. Track service reports by Assignee or by Product.
Multi-user, Client-Server application: Multiple users can log on to the system simultaneously and access the same data.
Minimum System Requirements: IBM Compatible PC running Windows® (98, NT, 2000 or XP); 8MB RAM; 30MB free disk space; A local area network (LAN) linking client machines to the server; A parallel printer port on each client machine for attaching the hardware key; CD-ROM drive for server installation: not needed for client machines.
Additional features: Additional features are available through Lucid Enterprises Computer Consulting Services.
Current Version: 8.0.0
Lucid Help Desk Server Plus 2 clients: $contact.
Lucid Help Desk additional clients (server product required): $contact.

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