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A complete Help Desk application for tracking bug releases and product enhancements. Produce Product Release reports for inclusion in your product updates.
Active Employee Report Produces a report of all active employees entered into the system Assignee Activity Report Produces a report of open and closed incidents for each user during a specified time period Current Selection Incident Detail Prints a hard copy report of the Incident currently being viewed Department Report Reports all of the the active departments entered into the system Managers Closed Within 7 days Incident Summary Report of all Incidents closed within the last 7 days. Access to this report is limited to managers. Managers Open Incident Summary Report of all Open Incidents. Access to this report is limited to managers. Open Incident Detail by Assignee Report of Detailed Open Incidents, grouped by Assigneee Open Incident Detail by Product Report of Detailed Open Incidents, grouped by Product Name Open Incident Summary by Product Summary Report (without detail) of Open Incidents by Product Phone List by Department Name Employee and Department Phone list, grouped by Department Name Phone List by Employee First Name Employee Phone list sorted by Employee First Name Phone List by Employee Last Name Employee Phone list sorted by Employee Last Name Product History Detail Report Report Detailed Open and Closed Incidents by Product Product History Summary Report Report Summary Open and Closed Incidents by Product Product Release Contents Report Report Incidents fixed in each product grouped by Product Version Product Release Summary Report Product Release Version and Release Date information for each product Product Report List of all Products and Product IDs entered into the system Request Types List of supported Request Types used in assigning Incidents Status Codes Report List of supported Status Codes used in defining Incident status User Name Report List of all active user names entered into the system and available for Incident assignment
| View User Manual
(Adobe® Reader® is required) |
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| Evaluation Copy - Free Download | ||
| Single User CD-ROM version:
$79.95 plus $10.00 USA shipping & handling |
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| Single User Download version: $69.95 |
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| Help Desk Server plus 2 clients: |
$CONTACT | |
| Help Desk additional clients (server product required: | $CONTACT | |
| View Product Updates for each Product Version (Adobe® Reader® is required) |
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